SAFETY / USAGE
Q: Are Powerboard by Hoverboard units safe from fires?
A: Our Powerboards have always had UL certified batteries and chargers. We use a top of the line charger which is fused, has a safe connector, and ground fault protection. The battery itself has a state-of-the-art Battery Control Module which prevents overloading / overheating and is the same battery used in automotive hybrid vehicles. In addition, the boards available for purchase currently have all been UL 2272 certified. The UL 2272 standard applies to the board as a whole, and was created by the Underwriter’s Laboratory in early 2016 specifically for Hoverboard safety.
Q: How long does the battery last on a full charge?
A: Our manual states the battery will last for 6 hours, but you may experience a longer or shorter amount of time based on a variety of factors, such as how fast the board is being ridden or the weight of the rider. Based on our Amazon reviews, users are finding our batteries to have the longest run-time on the market today.
PRICING / PAYMENT / REFUNDS
Q: Can I pay with PayPal, or make a purchase over the phone?
A: We currently only accept payment through Amazon Payment Services. They’re the best in the business, and we feel they offer our customers the highest level of safety, security, and fraud prevention available.
Q: Can I return my Powerboard for a full refund?
A: Unfortunately, no, all sales are final.
Q: I see the price is different than when I purchased my Powerboard. Can I receive a credit for the price difference?
A: As with all products, Powerboard prices are due to change at any time. We are unable to issue partial refunds for differences in current pricing.
Q: What is the warranty?
A: All of the Powerboards come with a 1-year Limited Manufacturer’s Warranty that will cover manufacturing defects.
Q: What is covered by the limited warranty?
A: Any issue that can be attributed to a defect in parts or workmanship will be covered under the 1-year limited warranty. If, after assessment by the Powerboard technician(s), it is determined that your Powerboard is not working due to a manufacturing defect, we will cover repairs, parts, and labor to get you a working Powerboard.
Q: What is NOT covered by the limited warranty?
A: The limited warranty does not cover cosmetic damage, or any issues caused by accidental or intentional damage. Shipping costs are also not covered by the warranty.
Q: My Powerboard is not working. What can I do?
A: Go to http://thepowerboard.com/pages/calibration Try calibrating your Powerboard first as this will fix most issues. If not, follow the steps on that same page to open a Warranty Claim. Contact information is on the back of your user manual.
POWER PROTECTION PLANS
Q: What is PowerProtect and why would I want it?
A: Let’s face it, although the Powerboard is the most competitively priced product on the market for the quality you are purchasing, it is still a decent investment. PowerProtect is an extended warranty and insurance plan to protect that investment. The PowerProtect plan extends the 1-year limited warranty, and expands it to also include accidental damage.
Q: Doesn’t the Powerboard already come with a 1-year warranty?
A: Yes, Powerboards come with a 1-year Limited Manufacturer’s warranty that covers manufacturing defects. PowerProtect extends this coverage for an additional period of time and includes accidental damage as well.
Q: What coverage options are available?
A: We offer 2 levels of PowerProtection coverage: 2 years from the purchase date for $99.99, and 3 years from the purchase date for $139.99.
Q: What does PowerProtect cover?
A: PowerProtect will protect your Powerboard from accidental damage, loss of battery capacity over 20% and any manufacturing defects.
Q: What does PowerProtect NOT cover?
A: PowerProtect does not cover cosmetic damage, damage caused intentionally, or lost or stolen Powerboards. Shipping costs are also not covered under the PowerProtect plan, or the 1-year standard warranty.
Q: Can I choose to buy PowerProtect later?
A: No, PowerProtect must be purchased at the same time as the Powerboard to which the plan applies.
Q: When does coverage begin and end?
A: Coverage begins immediately on the date you purchase your Powerboard. Depending on the chosen PowerProtect plan, coverage will end at midnight on the anniversary date of your purchase.
Q: I purchased PowerProtect and need to make a claim. How do I do it?
A: Call the number on the back of the user manual, or email the customer support center and a customer service representative will be able to walk you through the process. There will be some information needed, such as proof of purchase, pictures and/or video detailing the issue you’re experiencing. Coverage can be used up to 2 times and the only cost is shipping to the Powerboard service center.