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To Calibrate:

  1.  Make sure the board is turned off.
  2. Get the board on a flat level surface (best to place it against the wall so it can't roll) adjust the board to make the battery and indicator light level.
  3. Press and hold the power button until the battery light comes on. After that, the indicator lights will flash. You can now let go of the power button.
  4. After 20-30 seconds, turn it off and on again without holding the power button down and the board will now be calibrated.

 

FAQs:

Q: Can I return my board for a full refund?
A: No, all sales are final.

Q: I see the price is different than when I purchased mine. Can I receive a refund for the difference?
A: As with all products, Powerboard® prices are due to change at any time. We are unable to refund the difference in current  pricing.

Before calling Customer Support, please have your order number ready.

 

Prior to calling Customer Service for exchange / refund please have the following information available:

If you purchased your board from the Powerboard® Website?

  • What is your 4 or 5 digit order number?
  • Full Name
  • Email Address
  • What is the reason for exchange? (example: battery or charging issue, red circle light, wheels out of alignment, not working after crash, sensors not working properly, turns off randomly)

If you purchased your board from a mall kiosk:

  • What is the MID number that shows on your receipt? (4 digit number)
  • Full Name
  • Email Address
  • What is the reason for exchange? (example: battery or charging issue, red circle light, wheels out of alignment, not working after crash, sensors not working properly, turns off randomly)

Exchange Process:

  1. Once you have submitted an exchange request we will process, we will process your request within 48 hours.
  2. At this time, we may ask for some additional information from you.
  3. If your exchange request is approved, you will need to send the board to us (we will provide the address at that time).
  4. If we are able to fix the board then we will have it fixed and returned to you. Please allow 7-10 days for the repair.
  5. If we are unable to repair the board, we will send you a new board at no cost to you.